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Privacy Policy

Home Help Privacy Policy

FreeMate Limited ("FreeMate") requires certain information from its members to enable it to operate the Exchange. This policy sets out the manner in which FreeMate will deal with that information. If you have any queries regarding this policy please contact customer support by emailing: info@freemate.com.au.

Information collected By FreeMate

The information regarding Members which FreeMate collects in the course of operating the Exchange includes:

Contact details
Details of transactions between Members
Information regarding a Member's credit history
Credit Card information

Disclosure of information by FreeMate

FreeMate does not sell or rent your personal information to third parties and will not disclose information which it holds regarding a Member to any third party except:

For credit checking and credit collection purposes
For the purpose of publishing our membership directory which is available to all Members and general visitors to the website of banc.freemate.com.au
As we believe in good faith we are required to do by law
With your prior consent
As may be necessary to facilitate the completion of a transaction

Access to your information

To find out what information FreeMate holds about you simply contact FreeMate by email, facsimile or postal mail. If you believe any information FreeMate holds is incorrect please let us know, and we will make a correction if appropriate. FreeMate is happy to provide you with a copy of any information it holds about you, so long as you meet FreeMate's reasonable charges for providing it. FreeMate will advise you of the charge in advance. Transaction information will appear on the monthly statement we provide to you.

Unauthorised access

Anyone who has your membership number and password will be able to access your information. For this reason you must keep your password confidential. While we use our best endeavours to operate secure systems, we cannot guarantee that a hacker or other unauthorised person will not gain access to your information.