Code Of Conduct

This code sets out the principles and behaviour expected of Members participating in FreeMate transactions.

Basic Principles: Members must at all times:

• Conduct themselves honestly and in good faith
• Comply with all laws, including sale of goods and intellectual property laws
• Comply with FreeMate's Terms and Conditions as published on it's website

Sellers must:

• Describe items fully and accurately
• Ensure that goods are sold free of any security interest
• In the case of an auction, not attemp to influence the bidding process by directly or through an agent, bidding to drive up the sale price, or in any other way
• Answer questions promptly
• Respond to emails promptly and in all cases within two working days
• Ensure items are shipped promptly and in all cases within one week of receipt of payment
• Charge fair and reasonable amounts for shipping and wherever possible state shipping costs in listings
• Not place negative feedback without endeavouring to ensure factual accuracy and to resolve any issues by email first
• Not engage in feedback of a retaliatory, defamatory or rude nature
• Not spam or in any way harass previous buyers

Buyers must:

• Respond to emails promptly and in all cases within two working days
• Pay for goods purchased promptly and in all cases, within one week of receipt of payment details
• Not place negative feedback without endeavouring to ensure factual accuracy and to resolve any issues by email first
• Not engage in feedback of a retaliatory, defamatory or rude nature
• Not spam or in any way harass previous sellers

Professional traders must:

• Comply with all relevant laws, including the State Fair Trading Acts and the Competition and Consumer Act 2010
• Ensure goods are safe, of acceptable quality, and fit for the purposes intended and draw attention to any defects
• Act responsibly and promptly fix any product faults for which it is liable or offer a replacement or refund